Microsoft Dynamics 365 vs Zendesk
Features & pricing compared · CRM
Microsoft Dynamics 365 and Zendesk are both crm tools, so founders often weigh them against each other. This comparison lines up their verified capabilities, pricing structure, and deployment side by side. Features & pricing compared is the headline difference.
Zendesk lists 6 paid plan(s).
Both cover Integrations, Analytics & reporting, Automation / workflows.
Zendesk additionally shows Free tier, Free trial, Mobile app, Team collaboration, which Microsoft Dynamics 365 does not advertise.
| Feature | Microsoft Dynamics 365 | Zendesk |
|---|---|---|
| Free tier | — | ✓ |
| Free trial | — | ✓ |
| Integrations | ✓ | ✓ |
| Mobile app | — | ✓ |
| Analytics & reporting | ✓ | ✓ |
| Team collaboration | — | ✓ |
| Automation / workflows | ✓ | ✓ |
Microsoft Dynamics 365
Enterprise CRM and ERP unified across the Microsoft cloud
- Deployment
- Cloud (hosted)
- Platforms
- ios
Zendesk
Customer service CRM unifying tickets, chat and AI agents
- Deployment
- Cloud (hosted)
- Platforms
- web
Pricing
- $19$19/mo
- $25$25/mo
- $50$50/mo
- $55$55/mo
- $69$69/mo
- $83$83/mo
Facts are captured from each vendor's own site and verified by our crawler. Pricing can change — check the vendor for the latest.